Community Forum

request it's not sent to printer

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oscar_82 posted this 28 March 2014

Hi

I have been using ScriptX for a couple of years and most of the time it works very well but
there are some times in which an issue comes up ,at the moment I send a document for printing
this one is not sent to the printer , you can see the printer icon on internet explorer status bar
but printing never starts.

I'm Using IE 7 on XP.

Profile Image 189 Posts 189 Karma
Jerry posted this 29 March 2014

Hi

 

factory.printing.Print() is an alias of IE File menu | Print (or any of IE's other print commands).

 

So this won't be a ScriptX issue, much more likely to be printer driver / connection.

 

Are you seeing anything in the box's Admin Tools || Events viewer?  

 

Jerry

Post Edited 29 March 2014

Profile Image 4 Posts 4 Karma
oscar_82 posted this 23 August 2014

Ok it's me again smiley crysmiley cry   I still run into this problem  I have checked the event viewer and it does not show anything (because the print is never sent and the event viewer register the event after the printing is done)  driver are updated
some times I send a print from the File menu of IE and shortly after I send a print using Scriptx and magically everything works!!

this is a image of whats happening when the printing is nos sent

the print icon is shown in the bar and never disappear .

Using Window XP and  7

 

Profile Image 189 Posts 189 Karma
Jerry posted this 24 August 2014

At the point that you see that icon, the print job has been handed off to Windows.

 

Maybe try a change of printer driver?

 

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oscar_82 posted this 26 August 2014

OK I realized we were using a older version of the scriptX and installed the latest and it worked....so far
I got to test it a little more.
I tested the option PrintHTMLEx  and what I liked the most is the possibility to see the print status is there any hope
to include this feature in Print command?

edit: lowering ie security settings seemed to help too.

 

 

Post Edited 26 August 2014