License validation errors

MeadCo's Security Manager validates licenses that enable advanced features whenever the license is used. If an error or problem is found, a dialog providing information on the error is displayed.

For common issues, a dialog specific to the issue will be displayed. For other issues the dialog will include a description of the error and an error code.

If the error code is not discussed below, in the first instance, please contact the administrator of the web site you are using. Alternatively, please contact us.

Error code Description/advice
800403ee

This error means the license could not be fully validated.

If the license has been issued recently (if you don't know about that then it is highly likely to have happened if you have been using printing for a few years and this error has suddently occured) then this is caused by changes in certificates and signing processes that have been made in order to increase security.

To resolve this issue

  • Please use our upgrade to ScriptX 7.7 / 8 service (you will need to be able to install applications on your PC, i.e. be an administrator, to do this).

    Or,

  • If you are unable to upgrade ScriptX then please take a note of the license ID at the top of this page (select and copy) and then use this service to download an installer [click here] for your license (paste your license ID into the form and then click 'Get license installer' to download the installer and then run the application). You do not need administrator priviledges to do this.

Additional troubleshooting is available by using the 'Report this issue to Mead & Company' link on the error dialog and we will assist. Alternatively please contact us for additional assistance.
800c0005 This error usually occurs when a bad location is given for the license file. The issue can only be resolved by the web site publisher.
800c0006

The issue can only be resolved by the web site publisher.

If the license file is served from IIS on Windows Server 2003/2008 or later then this error can occur because IIS on these systems IIS will only serve files with types that have registered MIME types. To resolve the issue, define a MIME type for the ".mlf" file type (application/octet-stream is recommended).
800c0008

This error may occur if you are accessing the web application using https: and you have enabled the Internet Explorer option "Do not save encrypted pages to disk". Please see this Microsoft Support page for information on how to disable this option. Please note that once you have successfully accepted the license you can enable the option again.

A related issue can affect the use of https: with IE 8 and earlier if the server requests that the downloaded file is cached. Please see  Internet Explorer Cannot Download https://something by Eric Law for a discussion of this problem.

This error may also occur when a bad location is given for the license file and if that is the case the issue can only be resolved by the web site publisher.
800c000b This error means the internet connection timed out; no response was received from the web server in a reasonable time. The problem may be an intermittent one so try loading the page you were viewing again. If it still fails check your network/internet connection. If the connection is fine and other documents load fine, please contact the administrator of the web site you are using.
800403eb

If you are a licensee or are trying to evaluate ScriptX using the evaluation license please use the 'Report this issue to Mead & Company' link on the error dialog and we will assist. Alternatively  please contact us for additional assistance.

If you are attempting to use any of our samples then we have messed up! Please contact us and include detail in the sample you are trying to use and we'll get it fixed.